Gq Insight

Semantic search and grounded answering over customer-research interviews, exposed as an MCP server, with a built-in evaluation harness.

Customer interviews pile up faster than anyone can read them. The insights are in there; getting an answer out usually means a manual export-and-skim. gq-insight turns a pile of interview transcripts into something an LLM agent can query directly: ask a question, get back the actual quotes that answer it, each one traceable to an interview, a timestamp, and a speaker.

The guiding rule: an answer may only assert what a retrieved quote supports, every claim carries a citation, and an answer that cannot be grounded is refused, not fabricated. Research tooling is only useful if every answer is traceable to source.

Demo

gq-insight demo

A narrated walkthrough: semantic search, a grounded cited answer, and the live eval scorecard. (watch on YouTube)

What it does

$ gq-insight search "why do customers churn?"
1. [INT006 @ 00:42 (P-6675)]  score=0.3856
   "The automation rules. I built a rule engine that auto-categorizes ..."
2. [INT005 @ 07:40 (P-5093)]  score=0.3801
   "The automation rules were genuinely good, and switching cost me three weeks ..."

$ gq-insight answer "what blocks the enterprise rollout?"
"SSO. We mandate SAML single sign-on for anything that touches employee data ..." [INT008 @ 00:45] ...
  faithful: True  (every claim cites a real quote)

$ gq-insight eval
recall@k 0.900 · MRR 0.790 · nDCG@k 0.837 · faithfulness 1.000 · ALL GATES PASS

Three capabilities, each an MCP tool an agent can call:

• Semantic search over interview transcripts, returning verbatim cited quotes.
• Grounded answering: a question in, a cited answer out, with every claim verified against a retrieved quote before it is returned.
• A live eval harness: retrieval and answer quality scored on a labeled set and gated in CI, so the tools are measurable, not vibes.

How it works

data/transcripts/*.txt   8 customer interviews, parsed into citable speaker turns
        │
   corpus.py             turn = (interview, timestamp, speaker, text) -> the citation unit
        │
   index.py              all-MiniLM-L6-v2 embeddings, cosine retrieval
        │                (interviewer turns indexed for context, excluded from results)
        ├── answer.py     quote-grounded answers; faithfulness verified before return
        │                 extractive (offline) or Ollama synthesis (verified, with fallback)
        └── eval.py       recall@k / MRR / nDCG@k / faithfulness vs evals/queries.jsonl
        │
   server.py             FastMCP server: search_interviews, answer_with_citations,
                         list_themes, run_eval

The corpus here is 8 interviews; the retrieval contract is unchanged when you swap the exact cosine search for an approximate index (FAISS/HNSW) at tens of thousands of hours.

Quickstart

pip install -e .
gq-insight themes                                   # list the corpus
gq-insight search "mobile receipt capture problems"
gq-insight answer "why did customers leave?"        # add --backend ollama for local-LLM synthesis
gq-insight eval                                     # quality scorecard + CI gates
pytest -q                                           # 14 tests

Embeddings run on CPU from a small cached model; no API keys, fully offline.

As an MCP server

gq-insight-server      # stdio transport

Register it with any MCP client (Claude Desktop, an agent runtime) to give the agent search_interviews, answer_with_citations, list_themes, and run_eval tools.

Evaluation

On a 10-query labeled set (evals/queries.jsonl), all-MiniLM-L6-v2, k=6:

metric	value	what it means
hit@k	1.00	every query surfaces a relevant interview in top-k
recall@k	0.90	fraction of relevant interviews retrieved
MRR	0.79	mean reciprocal rank of the first relevant hit
nDCG@k	0.84	rank-quality of the retrieved set
faithfulness	1.00	fraction of answers with every claim grounded in a real quote

Two queries (onboarding, integrations) rank the right interview 4th-5th rather than 1st: a real limitation of a small embedder on abstract queries over concrete transcript language. They are kept in the set so the gate stays honest. CI gates are conservative floors (recall ≥ 0.80, MRR ≥ 0.70, faithfulness = 1.00), set below measured performance so the gate catches regressions without being gamed.

Note on the data

The interviews are synthetic but realistic, written for a fictional expense/invoicing product ("Northwind") so the recurring research themes (onboarding friction, pricing surprises, integration gaps, churn drivers, support, security) give retrieval real signal. No real customer data.

License

MIT, Yusuf Guenena