Servicenow

MCP server that gives Claude Code tools to read, write, and configure a ServiceNow instance.

🔧 Flow Designer — hands-off flow build

This server can build, compile, and publish Flow Designer flows programmatically — no browser, no UI "Activate", any scope — via the undocumented processflow API plus the CSRF g_ck header (the missing piece that makes basic auth work). Tools: flow_designer_get / flow_designer_save / flow_designer_compile (only basic-auth admin creds needed — no Script Runner).

➡️ See docs/flow-designer/ for the full kit: the recipe, the bundled servicenow-flow-creator skill, the gotchas, and a worked catalog-item example.

Setup

1. Install and build

npm install
npm run build

2. Configure credentials

Credentials are passed to the server through the MCP config env block (step 4). The code reads process.env only — there is no .env loading, so a .env file is ignored. You need three values:

• SN_INSTANCE — your instance subdomain only (e.g. dev12345, not the full https://… URL)
• SN_USERNAME — an admin user
• SN_PASSWORD — that user's password

The flow-designer kit (flow_designer_*) and every table_* tool need only these basic-auth admin creds — no Script Runner (step 3 is optional).

3. (Optional) Deploy Script Runner — only for the run_script tool

Flow-designer users can skip this entirely. flow_designer_get/save/compile and every table_* tool work with just the basic-auth admin creds from step 2. Script Runner is required only if you want the run_script tool (arbitrary server-side GlideScript).

To enable run_script, deploy a Scripted REST API app to your PDI:

1. Open ServiceNow Studio on your PDI
2. Create a new scoped app: scope = x_mcp_snc, name = "MCP Script Runner"
3. Create a Scripted REST API: name = script_runner
4. Add a POST resource at /execute with this script:

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
    var body = request.body.data;
    var script = '' + body.script;

    var evaluator = new GlideScopedEvaluator();
    evaluator.putVariable('request', request);
    evaluator.putVariable('response', response);

    var result;
    try {
        var gr = new GlideRecord('sys_script_include');
        gr.initialize();
        gr.setValue('script', script);
        result = evaluator.evaluateScript(gr, 'script', null);

        if (result !== null && result !== undefined) {
            response.setBody({ result: '' + result });
        }
    } catch (e) {
        response.setStatus(500);
        response.setBody({ error: '' + e });
        return;
    }
})(request, response);

Note: GlideScopedEvaluator allows injecting request and response into the script scope, so scripts CAN use response.setBody() directly for complex output. For simple scripts, the last expression value is auto-returned.

5. Set the resource to require admin role

4. Add to Claude Code

Add to your Claude Code MCP config (~/.claude/settings.json or project settings):

{
  "mcpServers": {
    "servicenow": {
      "command": "node",
      "args": ["/absolute/path/to/servicenow-mcp-server/dist/index.js"],
      "env": {
        "SN_INSTANCE": "your-instance-name",
        "SN_USERNAME": "admin",
        "SN_PASSWORD": "your-password"
      }
    }
  }
}

Available Tools

Tool	Description
table_read	Query any ServiceNow table with filtering and pagination
table_create	Insert a record into any table
table_update	Update a record (tracks before/after state)
table_delete	Delete a record
get_table_schema	Get field definitions for a table
get_choices	Get choice list values for a field
get_instance_info	Get instance version and active plugins
run_script	Execute server-side GlideScript
get_sys_properties	Read system properties
set_sys_property	Set a system property value
flow_designer_get	Fetch a flow's editable processflow JSON
flow_designer_save	Build/save a flow (PUT the raw processflow object)
flow_designer_compile	Compile + publish a flow — hands-off "Activate" via /snapshot

Plus more tool groups not listed above: catalog, change, CMDB, knowledge, import-set, batch, aggregate, and attachments. See src/index.ts for the full registration.