ServiceNow Dev

AI-powered ServiceNow developer toolkit for Claude Code — 116 tools covering script generation, code review, portal & catalog development, notifications, user & group management, CRUD operations, dictionary overrides, data migration, bidirectional integrations, ATF testing, performance analysis, technical documentation, and issue diagnosis.

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What is this?

ServiceNow Dev MCP is a Model Context Protocol server that connects Claude Code directly to your ServiceNow, Jira, and Salesforce instances. Instead of switching between tabs, writing boilerplate from scratch, or Googling best practices, you just describe what you need and Claude handles it end-to-end.

"Create a Business Rule that sets priority to Critical when the category is Security"
"Clone the sc-cat-item widget and add a real-time search bar"
"Review this Script Include for performance issues"
"Create a user John Smith with role itil and add him to the Network Operations group"
"Make the business_service field mandatory on incident but not on task"
"Generate full technical documentation for my HR application"
"My widget shows a blank white box — help me diagnose it"
"Create a high-priority Jira ticket and link it to incident INC0012345"
"Migrate all Jira issues from project KAN to the incident table in ServiceNow"

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Capabilities

Category	What it does
Script Generation	Business Rules, Script Includes, Client Scripts, UI Actions, Scripted REST APIs, Scheduled Jobs, Fix Scripts, Widgets — best practices built in
Code Review	20-rule static analyser — anti-patterns, performance, security, null-safety. Score 0–10 with per-issue fix guidance
Service Portal	Analyze portals, find / clone / create / update widgets, scaffold new portals with CSS-variable themes
Service Catalog	Catalog items with typed variables, client scripts, UI policies; clone existing items; categories; record producers
Notifications	Email notifications with HTML templates, push notifications, email scripts, notification analysis
User & Group Management	Create users/groups, assign roles, manage membership — ServiceNow, Jira, and Salesforce
CRUD Operations	Full Create / Read / Update / Delete on any table/object across all three platforms
Dictionary Overrides	Create, inspect, and delete field overrides on child tables with correct override_X flag handling
Table Explorer	Schema discovery — fields, BRs, Client Scripts, ACLs, relationships, parent hierarchy
ATF Testing	Generate Automated Test Framework suites for BRs, SIs, REST APIs, forms, tables
Performance Analysis	Slow script detection, missing index suggestions, BR audits, error pattern analysis
Technical Docs	Full project documentation generated from live SN data; feature one-pagers
Issue Diagnosis	60+ catalogued issues with step-by-step diagnosis, copy-paste fixes, prevention tips
Data Migration	Migrate Jira / Salesforce data into any ServiceNow table with full artifact generation
Bidirectional Integration	Design and implement SN↔Jira, SN↔Salesforce integrations with BRs, Scripted REST, Apex

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Tool count: 116

Developer Productivity (35 tools)

Tool	What it does
generate_script	Generate any SN artifact with best practices
review_script	Code review — 20 rules, score 0–10, fix guidance
list_review_rules	Browse all 20 review rules by category
explore_table	Full schema: fields, BRs, Client Scripts, ACLs, relationships, hierarchy
find_table	Search tables by keyword
get_table_acls	All ACL rules for a table
generate_atf_tests	ATF test suites for BRs, SIs, REST APIs, forms, tables
analyze_performance	Slow scripts, index gaps, error patterns, BR audit
find_sys_logs	Search system logs by keyword / source / level
run_background_script	Create and run Fix Script records (dry_run safe)
generate_docs	Markdown API docs for SIs, BRs, tables, REST APIs, applications
scaffold_application	Full app scaffold: table + BRs + SI + UI Actions + ACLs + ATF + docs
health_check_instance	Instance health score with actionable findings
explain_api	Explain SN APIs (GlideRecord, GlideAggregate, RESTMessageV2, etc.)
analyze_portal	Analyze a complete Service Portal
find_widget	Search widgets by name, ID, or keyword
clone_widget	Clone a widget with modifications
create_widget	Generate a complete widget from a requirement
update_widget	PATCH specific widget sections
create_portal	Scaffold a new portal with theme and pages
create_catalog_item	Catalog item with variables, client scripts, UI policies
clone_catalog_item	Clone a live catalog item from SN
create_catalog_category	Create a catalog category
get_catalog_item	Fetch catalog item and variables
create_notification	Email notification with responsive HTML template
analyze_notifications	Audit and find issues in existing notifications
create_push_notification	Push notification for Now Mobile
create_email_script	Dynamic email script (sys_script_email)
generate_project_doc	Full project technical doc from live SN data
generate_feature_doc	Feature one-pager for sprint / change docs
diagnose_issue	Diagnose any SN issue from a symptom description
get_issue_guide	Step-by-step guided fix for a known issue
list_common_issues	Browse 60+ catalogued issues by category
get_field_choices	Get choice list values for any field
create_choice	Add a new value to a choice list

User & Group Management (11 tools)

Tool	Platform	What it does
sn_create_user	ServiceNow	Create sys_user — roles + groups in one call, manager resolution, auto username
sn_create_group	ServiceNow	Create sys_user_group — duplicate check, members, roles, parent group
sn_manage_group_members	ServiceNow	Add / remove / list group members
sn_assign_roles	ServiceNow	Assign or revoke roles on users or groups
sn_get_user	ServiceNow	Full user profile with roles and group memberships
sn_get_group	ServiceNow	Group detail with member list and assigned roles
sn_list_roles	ServiceNow	Browse sys_user_role with keyword filter
jira_create_group	Jira	Create group and add initial members
jira_manage_group_members	Jira	Add / remove / list Jira group members
sf_create_user	Salesforce	Create User with all required system fields
sf_manage_group	Salesforce	Create Public Groups / Queues, manage members

CRUD Operations (12 tools)

Tool	Platform	What it does
sn_create	ServiceNow	Create any record in any table
sn_read	ServiceNow	Read by sys_id or encoded query
sn_update	ServiceNow	PATCH a record — only changed fields
sn_delete	ServiceNow	Delete with confirm=true safety gate
jira_create	Jira	Create issues, comments, subtasks, components, versions
jira_read	Jira	Read issues, JQL search, projects, users, boards, sprints, transitions
jira_update	Jira	Update fields, transition status, edit comments
jira_delete	Jira	Delete issues or comments with confirm gate
sf_create	Salesforce	Create any sObject record
sf_read	Salesforce	Read by Id, SOQL query, or object describe
sf_update	Salesforce	PATCH a record — only changed fields
sf_delete	Salesforce	Delete with confirm gate (recoverable via Recycle Bin)

Dictionary Overrides (3 tools)

Tool	What it does
create_dictionary_override	Create or update a field override on a child table. Correctly sets both the value and the required override_X=true flag — the step most developers miss. Supports: mandatory, default_value, column_label, read_only, display, calculation, choice, dependent. Dry-run mode available.
get_dictionary_overrides	List all active overrides on a table or field — shows which flags are set and their effective values
delete_dictionary_override	Delete an override, reverting the field to parent table defaults. Requires confirm=true.

Data Migration (30 tools)

Tool	What it does
get_config	Show credential/connection status
configure_credentials	Set per-session credentials (web Claude Code)
connect	Test connectivity to SN / Jira / Salesforce
check_migration_state	Scan SN for existing artifacts, return gap analysis
discover_schema	Pull source + target schemas, auto-suggest mappings
analyze_dependencies	Jira hierarchy analysis, user mapping, migration sequence
build_artifacts	Create staging table, transform map, field maps (idempotent)
run_test_migration	Push sample records, field-level data quality report
run_full_migration	Full migration in dependency order with parallel batches
map_users	Map source users to SN users
pre_migration_check	Pre-flight validation
transform_preview	Preview a transform rule on sample data
convert_rich_text	Convert Jira ADF / Salesforce HTML to SN HTML
topological_sort	Dependency-ordered migration sequence
start_audit_session	Start an audit trail for a migration
get_audit_stats	Migration audit statistics
reconcile_migration	Field-level comparison: source vs SN
reconcile_staging	Compare staging vs target (PASS/PARTIAL/FAIL)
migration_test_report	Full migration test report
fetch_sn_records	Query any SN table
analyze_transform_map	Audit an existing transform map
get_report_data	Structured data for sign-off documents
cleanup_migration	Delete migrated records (with confirmation)
cleanup_artifacts	Delete all migration setup artifacts
list_sf_flows	List Salesforce flows
analyze_flow	Parse Salesforce flow structure
build_flow	Build equivalent SN Flow Designer flow

Bidirectional Integration (25 tools)

Tool	What it does
design_integration	Design a full bidirectional integration plan (SN↔Jira, SN↔SF, SF↔Jira)
create_sn_integration_artifacts	Business Rules, Scripted REST APIs, correlation/retry tables
create_jira_integration_artifacts	Jira webhooks and automation rules
create_sf_integration_artifacts	Salesforce Apex triggers, Named Credentials, REST callout classes
get_integration_status	Check sync health and error counts
retry_failed_syncs	Retry records in the dead-letter table
test_integration	End-to-end integration test
disable_integration	Pause all syncs (maintenance mode)
enable_integration	Resume syncs after maintenance
update_field_mappings	Update field mappings in a live integration

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Quick start

1. Clone and install

git clone https://github.com/pinnintisagarSB/ServiceNow-Dev-MCP.git
cd ServiceNow-Dev-MCP
npm install

2. Configure credentials

cp .env.example .env

Edit .env:

# ServiceNow (required for all tools)
SN_INSTANCE_URL=https://yourinstance.service-now.com
SN_USERNAME=admin
SN_PASSWORD=yourpassword
SN_SCOPE_PREFIX=u

# Jira (required for Jira tools)
JIRA_BASE_URL=https://yourcompany.atlassian.net
[email protected]
JIRA_API_TOKEN=your_api_token

# Salesforce (required for Salesforce tools)
SF_LOGIN_URL=https://login.salesforce.com
SF_CLIENT_ID=your_consumer_key
SF_CLIENT_SECRET=your_consumer_secret
[email protected]
SF_PASSWORD=your_sf_password
SF_SECURITY_TOKEN=your_security_token

3. Register with Claude Code

claude mcp add sn-dev-mcp node "$(pwd)/src/mcp-server.js"

Verify:

claude mcp list
# sn-dev-mcp: node /path/to/... ✔ Connected

4. Restart Claude Code

Close and reopen Claude Code. All 116 tools are now available. Type /mcp to confirm.

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Example prompts

Script development

Generate a Business Rule on incident that creates a Jira ticket when priority changes to 1

Review this Script Include for performance and security issues — [paste code]

Clone the "sc-cat-item" widget and rename it "My Catalog Item"

Create a catalog item for a Laptop Request with employee name (mandatory),
model (dropdown), justification (text), and manager approval (yes/no)

Create an email notification for when an incident is assigned —
send to the assigned user and their manager

User & group management

Create user Jane Smith, email [email protected], title "Senior Analyst",
role itil, add to groups "Service Desk" and "Change Approvers"

Create a group "Network Operations APAC" managed by john.doe,
add members [alice, bob, carol], assign role itil

What roles and groups does david.jones have?

Add sarah.connor to the "Problem Management" group

Remove the admin role from [email protected]

CRUD across platforms

Create a high-priority incident in ServiceNow for the network outage in Building 3

Find all open Jira tickets assigned to [email protected] in project OPS

Update Salesforce Case 500ABC — set Status to Escalated, Priority to Critical

Create a Jira comment on KAN-55: "Picked up, will update by EOD"

Move Jira ticket KAN-55 to Done status

Dictionary overrides

Make the business_service field mandatory on incident but not on task

Rename the caller_id label to "Requested By" on sc_request

Hide the parent field on hr_case

Show me all dictionary overrides on the change_request table

Data migration

Migrate all Jira issues from project KAN to the incident table

Run a test migration of 5 records first and show me the field quality report

Design a bidirectional integration between ServiceNow incidents and Jira issues

Debugging & docs

My widget shows a blank white box when it loads — diagnose the issue

The email notification for incidents isn't being received — what could be wrong?

Generate full technical documentation for our IT Asset application
(tables: u_asset, u_asset_request)

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Architecture

src/
├── mcp-server.js              # 116 MCP tools — single entry point
├── connectors/
│   ├── servicenow.js          # SN Table API, Import Set API, bulk ops
│   ├── salesforce.js          # SF REST + Tooling API + Bulk API 2.0
│   └── jira.js                # Jira REST API v3 — full CRUD
├── developer/
│   ├── script-builder.js      # Generate BR, SI, CS, UI Action, REST, Job, Widget
│   ├── code-reviewer.js       # 20-rule static analyser
│   ├── table-explorer.js      # Schema: fields, BRs, ACLs, relationships
│   ├── test-generator.js      # ATF test suite generator
│   ├── perf-analyzer.js       # Slow scripts, indexes, error patterns
│   ├── doc-generator.js       # Markdown API docs per artifact
│   ├── portal-builder.js      # SP widget / portal builder
│   ├── catalog-builder.js     # Catalog items, variables, categories
│   ├── notification-builder.js # Email & push notifications
│   ├── tech-doc-writer.js     # Full project docs from live SN data
│   └── issue-guide.js         # 60+ issue catalogue with guided fixes
├── migration/
│   ├── schema.js              # Schema discovery + mapping suggestions
│   ├── staging.js             # Artifact builder (idempotent)
│   ├── runner.js              # Migration runner with topo sort + ETA
│   ├── batch.js               # Parallel batch runner + dedup
│   ├── dependency.js          # User/hierarchy analysis
│   ├── validator.js           # Field-level data quality report
│   ├── transform-engine.js    # 15+ transform types
│   ├── reconciler.js          # 3-layer reconciliation (PASS/PARTIAL/FAIL)
│   ├── audit.js               # NDJSON audit trail
│   ├── user-mapping.js        # Source → SN user mapping
│   ├── pre-migration-checks.js # Pre-flight validation
│   └── cleanup.js             # Delete records and artifacts
├── integration/
│   ├── designer.js            # Integration plan designer
│   ├── sn-artifacts.js        # SN BRs, Scripted REST, correlation tables
│   ├── jira-artifacts.js      # Jira webhooks + automation rules
│   └── sf-artifacts.js        # Salesforce Apex triggers, callout classes
├── flows/
│   ├── retriever.js           # Salesforce flow parser
│   └── jira-automation.js     # Jira automation retriever
└── utils/
    ├── logger.js              # Structured logging
    ├── rich-text.js           # ADF → HTML, SF HTML → SN HTML
    └── sn-auth.js             # Basic auth + SDK OAuth

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Running modes

Local CLI (default)

node src/mcp-server.js

HTTP/SSE (web Claude Code or remote deployment)

MCP_MODE=http MCP_PORT=3000 node src/mcp-server.js

Update .mcp.json with your deployed URL:

{
  "mcpServers": {
    "sn-dev-mcp": {
      "type": "http",
      "url": "https://your-server.example.com/sse"
    }
  }
}

In HTTP mode, use configure_credentials to set per-session credentials — never logged or persisted.

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Permissions required

Capability	Minimum role
Read any table	read ACL on the table
Scripts, BRs, widgets, notifications	admin
Catalog items	catalog_admin
User / group management	admin or user_admin
Data migration (staging tables, transform maps)	import_admin
ATF tests	atf_test_designer
Background scripts	admin

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Requirements

• Node.js 18+
• Claude Code (CLI, desktop app, web, or IDE extension)
• ServiceNow developer or sub-production instance (PDI recommended)
• Jira Cloud API token (for Jira tools)
• Salesforce Connected App credentials (for Salesforce tools)

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Tool growth

The MCP is designed to grow with every use case. New tools are added by:

1. Adding a method to an existing module in src/developer/ or src/integration/
2. Registering a server.tool() in src/mcp-server.js
3. Pushing — no build step required

Version	Tools	Key additions
1.0	27	Data migration (Jira → SN, SF → SN)
1.5	55	Bidirectional integrations, reconciliation, audit
2.0	90	Developer toolkit: scripts, review, portal, catalog, notifications, docs, issue guide
2.1	105	Full CRUD (SN + Jira + SF), dictionary overrides
2.2	116	User & group management across all 3 platforms