Genpark Commerce Dispute Resolution Skill

GenPark AI Agent Skill -- # Commerce Dispute Resolution Agent Skill

This repository contains the Commerce Dispute Resolution Agent Skill — an agent skill interface configuration (skill.json), developer SDK client (dispute_resolver.py), and validation scripts. It is designed to automate return/refund audits against merchant policies, suggest partial/full resolution options, and generate Stripe API payloads.

---

🚀 Capabilities

• Eligibility Window Auditor: Calculates dates elapsed relative to order parameters and return guidelines.
• Smart Resolution Engine: Dynamically generates resolution paths (full refunds, replacements, or store credit codes) depending on warranty rules.
• Automated Payments Draft: Compiles formatted charge payload drafts compatible with Stripe API or Shopify webhooks.

---

🛠️ Setup & Installation

1. Install dependencies:

   pip install -r requirements.txt
   

2. Configuration: Set your API environment variables if executing requests against the live production server (otherwise, client executes in mock mode):

   • PowerShell:

     $env:DISPUTE_API_KEY="your_api_key"
     

   • bash:

     export DISPUTE_API_KEY="your_api_key"
     

---

💻 SDK Usage Reference

from dispute_resolver import DisputeResolverClient

# Initialize Client (mock mode by default)
client = DisputeResolverClient()

# Check policy compliance
audit = client.evaluate_policy(
    purchase_date_str="2026-06-15",
    policy_window=30,
    claim_type="refund"
)
print(f"Eligible: {audit['is_eligible']}")

# Get resolution paths
resolutions = client.suggest_dispute_resolutions(
    claim_type="refund",
    total_amount=100.00,
    is_eligible=audit["is_eligible"]
)
print(resolutions)

# Generate Stripe draft
stripe_payload = client.build_stripe_payload("ORD123", 100.00, "refund")

---

📜 License

This project is licensed under the MIT License.