Customer Support AI

БесплатноНе проверен

Enables an AI to perform customer support workflows by looking up customers, retrieving orders, and creating support tickets through MCP tools.

автор: ashwani-yadav83602

GitHub Embed

Описание

Enables an AI to perform customer support workflows by looking up customers, retrieving orders, and creating support tickets through MCP tools.

README

A production-oriented Model Context Protocol (MCP) project built with Node.js, TypeScript, MongoDB, and an LLM.

This project demonstrates how an AI application can interact with external systems through MCP tools in a structured, secure, and scalable way.

The project is being developed incrementally, from a basic MCP server and tool to a production-style AI-powered customer support system.

🚀 Project Overview

The goal of this project is to build an AI-powered customer support assistant that can understand user requests and use MCP tools to perform real-world operations.

Example

A user can ask:

"Check my latest order and create a support ticket if it is delayed."

The AI can determine that it needs to:

Find the customer.
Retrieve the customer's orders.
Identify the delayed order.
Create a support ticket.

The AI does not directly access the database.

Instead, it interacts with the application through MCP tools.

                         User
                           │
                           ▼
                      AI / LLM
                           │
                           ▼
                      MCP Client
                           │
                           ▼
                    ┌─────────────┐
                    │ MCP Server  │
                    └──────┬──────┘
                           │
              ┌────────────┼────────────┐
              ▼            ▼            ▼
       Customer Tool   Order Tool   Ticket Tool
              │            │            │
              └────────────┼────────────┘
                           ▼
                       Services
                           │
                           ▼
                        MongoDB

🎯 Project Objectives

This project demonstrates:

MCP server development
MCP tool creation
MCP client communication
AI tool calling
TypeScript architecture
MongoDB integration
Service-layer architecture
Input validation
Error handling
Authentication and authorization
Logging and monitoring
Audit logging
Production-oriented MCP architecture
AI agent workflows

🛠️ Tech Stack

Backend

Node.js
TypeScript
MCP SDK
Zod
MongoDB
Mongoose

AI

LLM integration
Tool calling
AI Agent workflow

Development

MCP Inspector
Git
GitHub
npm

Planned Production Infrastructure

Docker
Redis
Authentication
Rate limiting
Logging
Monitoring
CI/CD

📁 Project Structure

mcp-customer-support/
│
├── src/
│   │
│   ├── index.ts
│   │
│   ├── tools/
│   │   ├── customer.tools.ts
│   │   ├── order.tools.ts
│   │   └── ticket.tools.ts
│   │
│   ├── services/
│   │   ├── customer.service.ts
│   │   ├── order.service.ts
│   │   └── ticket.service.ts
│   │
│   ├── models/
│   │   ├── customer.model.ts
│   │   ├── order.model.ts
│   │   └── ticket.model.ts
│   │
│   ├── db/
│   │   └── database.ts
│   │
│   ├── middleware/
│   │   └── auth.ts
│   │
│   └── utils/
│       ├── logger.ts
│       └── errors.ts
│
├── tests/
│
├── .env.example
├── .gitignore
├── package.json
├── package-lock.json
├── tsconfig.json
└── README.md

🏗️ Development Phases

The project is intentionally divided into phases so each phase introduces an important MCP or production concept.

Phase 1 — MCP Server Foundation

Objective

Create a basic MCP server and expose the first tool.

Implemented

Node.js project
TypeScript configuration
MCP SDK
MCP server
STDIO transport
Zod input validation
First MCP tool
MCP Inspector integration

First Tool

find_customer

Input:

{
  "email": "[email protected]"
}

Output:

{
  "id": "customer_123",
  "name": "Ashwani Yadav",
  "email": "[email protected]"
}

Architecture

MCP Inspector
      │
      ▼
MCP Client
      │
      │ STDIO
      ▼
MCP Server
      │
      ▼
find_customer()
      │
      ▼
Dummy Data

Status

Completed ✅

Phase 2 — Multiple MCP Tools

Objective

Create multiple tools representing real customer-support operations.

Tools

find_customer
get_customer_orders
create_support_ticket

Example

find_customer

find_customer(email)

get_customer_orders

get_customer_orders(customerId)

create_support_ticket

create_support_ticket(
    customerId,
    orderId,
    issue
)

Expected Architecture

                    MCP Server
                        │
        ┌───────────────┼───────────────┐
        ▼               ▼               ▼
find_customer()   get_orders()   create_ticket()

Status

Planned 🚧

Phase 3 — MongoDB Integration

Objective

Replace dummy data with real persistent data.

Database

MongoDB

Collections

customers
orders
support_tickets

Architecture

MCP Tool
   │
   ▼
Service Layer
   │
   ▼
Mongoose
   │
   ▼
MongoDB

Example

find_customer()
      │
      ▼
customer.service.ts
      │
      ▼
Customer Model
      │
      ▼
MongoDB

Benefits

Persistent data
Proper database queries
Indexing
Schema validation
Scalable data access

Planned Index

customers.email

This allows customer lookup by email to remain efficient as the dataset grows.

Status

Planned 🚧

Phase 4 — Service Layer & Clean Architecture

Objective

Keep MCP tools separate from business logic.

Instead of putting database logic directly inside the MCP tool:

Tool
 ↓
Service
 ↓
Database

Example

customer.tools.ts
        │
        ▼
customer.service.ts
        │
        ▼
customer.model.ts
        │
        ▼
MongoDB

Why?

This gives us:

Separation of concerns
Testability
Reusability
Maintainability
Easier migration to REST/GraphQL/internal services

Status

Planned 🚧

Phase 5 — MCP Client

Objective

Build a dedicated MCP client that connects to the MCP server.

┌──────────────┐
│ MCP Client   │
└──────┬───────┘
       │
       ▼
┌──────────────┐
│ MCP Server   │
└──────────────┘

The client will be able to:

Discover tools

listTools()

Execute tools

callTool()

For example:

callTool(
    "find_customer",
    {
        email: "[email protected]"
    }
)

Status

Planned 🚧

Phase 6 — LLM Integration

Objective

Connect an LLM to the MCP client.

The architecture becomes:

User
 │
 ▼
LLM
 │
 ▼
MCP Client
 │
 ▼
MCP Server
 │
 ▼
Tools
 │
 ▼
MongoDB

The LLM will decide which tool should be called based on the user's request.

Example

User:

Check my latest order.

AI:

I need the customer's orders.

Tool:

get_customer_orders()

The tool returns the order data.

The AI then generates a natural-language response.

Status

Planned 🚧

Phase 7 — AI Agent Workflow

Objective

Allow the LLM to perform multi-step workflows.

Example request:

Check my latest order and create a support
ticket if it is delayed.

The AI workflow:

             User Request
                   │
                   ▼
                 LLM
                   │
                   ▼
           find_customer()
                   │
                   ▼
        get_customer_orders()
                   │
                   ▼
           Analyze orders
                   │
                   ▼
        Is order delayed?
              /          \
            Yes           No
             │             │
             ▼             ▼
 create_support_ticket   Response
             │
             ▼
          Response

This demonstrates the difference between simply exposing tools and building an AI agent capable of tool orchestration.

Status

Planned 🚧

Phase 8 — Authentication & Authorization

Objective

Secure MCP operations.

Authentication verifies:

Who is the user?

Authorization verifies:

What is the user allowed to do?

Example permissions:

customer.read
order.read
ticket.create
ticket.update
admin.refund

Example:

Customer
 ├── find_customer       ✅
 ├── get_orders          ✅
 ├── create_ticket       ✅
 └── refund_order        ❌

Admin
 ├── find_customer       ✅
 ├── get_orders          ✅
 ├── create_ticket       ✅
 └── refund_order        ✅

Status

Planned 🚧

Phase 9 — Error Handling

Objective

Create consistent error handling across tools.

Example:

CustomerNotFoundError
OrderNotFoundError
UnauthorizedError
ValidationError
DatabaseError
ToolExecutionError

MCP tool responses will clearly communicate failures.

Example:

{
  "isError": true,
  "message": "Customer not found"
}

Status

Planned 🚧

Phase 10 — Logging & Observability

Objective

Track MCP operations in production.

Each tool execution should provide information such as:

Request ID
User ID
Tool name
Arguments
Execution time
Status
Error
Timestamp

Example:

INFO Tool Execution

tool: get_customer_orders
customerId: customer_123
duration: 85ms
status: success

Monitoring Goals

Tool latency
Error rate
Database latency
AI response latency
Tool usage frequency
Failed tool calls

Status

Planned 🚧

Phase 11 — Rate Limiting

Objective

Protect the MCP server from excessive or abusive requests.

Potential strategy:

User
 │
 ▼
Rate Limiter
 │
 ├── Allowed ──→ MCP Tool
 │
 └── Blocked ──→ Rate Limit Error

Redis can be introduced for distributed rate limiting.

Example:

100 requests / minute / user

Status

Planned 🚧

Phase 12 — Audit Logging

Objective

Record sensitive AI-driven operations.

For example:

User:
customer_123

AI requested:
create_support_ticket

Order:
order_123

Action:
Support ticket created

Timestamp:
2026-08-23T10:30:00Z

This is particularly important when AI agents can perform actions that modify business data.

Status

Planned 🚧

Phase 13 — Testing

Unit Tests

Test:

Services
Validation
Business logic
Error handling

Integration Tests

Test:

MCP Tool
   ↓
Service
   ↓
MongoDB

MCP Tests

Test:

MCP Client
   ↓
MCP Server
   ↓
Tool

Example

find_customer
    ↓
valid email
    ↓
customer returned

and:

find_customer
    ↓
invalid email
    ↓
validation error

Status

Planned 🚧

Phase 14 — Dockerization

Objective

Containerize the application.

Docker
│
├── MCP Server
│
├── MongoDB
│
└── Redis

Example production architecture:

                 ┌─────────────┐
                 │   AI App    │
                 └──────┬──────┘
                        │
                        ▼
                 ┌─────────────┐
                 │ MCP Server  │
                 └──────┬──────┘
                        │
             ┌──────────┼──────────┐
             ▼          ▼          ▼
          MongoDB     Redis      Logs

Status

Planned 🚧

Phase 15 — CI/CD

Objective

Automate testing and deployment.

Pipeline:

Developer
    │
    ▼
Git Push
    │
    ▼
GitHub Actions
    │
    ├── Install dependencies
    ├── Lint
    ├── Type check
    ├── Run tests
    ├── Build
    └── Deploy

Status

Planned 🚧

🔐 Environment Variables

Never commit .env to GitHub.

Use:

.env

for local development.

Example:

MONGODB_URI=mongodb://localhost:27017/mcp-support
OPENAI_API_KEY=your_api_key
JWT_SECRET=your_secret

Provide:

.env.example

instead:

MONGODB_URI=
OPENAI_API_KEY=
JWT_SECRET=

🧪 Development

Install dependencies:

npm install

Run development server:

npm run dev

Build:

npm run build

Run production build:

npm start

🔍 MCP Inspector

The MCP Inspector is used to test the MCP server and inspect available tools during development.

Example:

npx @modelcontextprotocol/inspector npx tsx src/index.ts

The Inspector allows us to:

Connect to the MCP server
Discover tools
Inspect tool schemas
Execute tools
Inspect responses
Debug MCP communication

🧠 MCP Concepts Demonstrated

This project demonstrates the following MCP concepts:

MCP Server

Provides capabilities to MCP clients.

MCP Client

Connects to MCP servers and invokes their capabilities.

Tools

Executable operations exposed to AI systems.

Examples:

find_customer
get_customer_orders
create_support_ticket

Resources

Read-only contextual data that can be exposed to an MCP client.

Potential future resources:

customer://customer_123
order://order_123

Prompts

Reusable prompt templates/workflows that can be exposed through MCP.

Potential example:

customer_support_resolution

🏆 Production Architecture

The final architecture is planned to look like:

                         ┌───────────────┐
                         │     User      │
                         └───────┬───────┘
                                 │
                                 ▼
                         ┌───────────────┐
                         │    LLM / AI   │
                         └───────┬───────┘
                                 │
                                 ▼
                         ┌───────────────┐
                         │  MCP Client   │
                         └───────┬───────┘
                                 │
                                 ▼
                    ┌────────────────────────┐
                    │       MCP Server       │
                    │                        │
                    │ Authentication         │
                    │ Authorization          │
                    │ Validation             │
                    │ Rate Limiting          │
                    │ Logging                │
                    └───────────┬────────────┘
                                │
               ┌────────────────┼────────────────┐
               ▼                ▼                ▼
        Customer Tool      Order Tool       Ticket Tool
               │                │                │
               └────────────────┼────────────────┘
                                ▼
                         Service Layer
                                │
                ┌───────────────┼───────────────┐
                ▼               ▼               ▼
             MongoDB          Redis          Logging

📌 Current Progress

Phase	Feature	Status
1	MCP Server Foundation	✅ Completed
2	Multiple MCP Tools	🚧 Planned
3	MongoDB Integration	🚧 Planned
4	Service Layer	🚧 Planned
5	MCP Client	🚧 Planned
6	LLM Integration	🚧 Planned
7	AI Agent Workflow	🚧 Planned
8	Authentication & Authorization	🚧 Planned
9	Error Handling	🚧 Planned
10	Logging & Observability	🚧 Planned
11	Rate Limiting	🚧 Planned
12	Audit Logging	🚧 Planned
13	Testing	🚧 Planned
14	Dockerization	🚧 Planned
15	CI/CD	🚧 Planned

💡 Example Future Conversation

Once all phases are complete, the system should support conversations such as:

User

My latest order hasn't arrived. Can you check it and create a support ticket?

1. Find customer
2. Retrieve orders
3. Identify delayed order
4. Create support ticket
5. Return ticket information

AI Response

Your order ORD-123 is delayed. I've created support ticket TICKET-456 for you.

🎓 Interview Topics Covered

This project can be used to demonstrate knowledge of:

Model Context Protocol
AI agents
LLM tool calling
Function calling
MCP servers
MCP clients
Tool discovery
Tool execution
TypeScript
Node.js
MongoDB
Mongoose
Clean architecture
Service-layer architecture
Authentication
Authorization
RBAC
Rate limiting
Redis
Logging
Observability
Docker
CI/CD
GitHub Actions
Testing
Scalable backend architecture

📈 Future Improvements

Potential future enhancements include:

Multiple MCP servers
Payment MCP tools
Email MCP tools
CRM integration
Slack integration
GitHub integration
Vector database
RAG
Semantic search
Human-in-the-loop approval
Tool permission policies
Tool execution tracing
Distributed MCP deployment
Kubernetes deployment

👨‍💻 Development Philosophy

The project follows these principles:

Separation of concerns
Strong typing
Input validation
Secure secret management
Testable business logic
Observable tool execution
Least-privilege tool access
Scalable architecture
Clear MCP boundaries

📜 License

This project is intended for learning, experimentation, and demonstrating MCP/AI engineering concepts.

Add an appropriate open-source license before distributing it publicly.

from github.com/ashwani-yadav83602/First-Customer-MCP-PROJECT

Установка Customer Support AI

У этого сервера нет опубликованного пакета — он собирается из исходников. Открой репозиторий и следуй инструкции в README.

▸ github.com/ashwani-yadav83602/First-Customer-MCP-PROJECT

FAQ