Servicetitan

A remote Model Context Protocol (MCP) server that exposes the ServiceTitan API as MCP tools to clients like Claude. It runs as a single Cloudflare Worker, speaks MCP over Streamable HTTP at POST /mcp, and talks directly to the ServiceTitan API using your own ServiceTitan app credentials.

Unofficial — not affiliated with or endorsed by ServiceTitan, Inc. This is an independent, community-maintained connector. "ServiceTitan" is a trademark of its respective owner. See TRADEMARK.md.

---

Features

• 76 tools spanning CRM, jobs & appointments, pricebook, invoicing, estimates, dispatch, dispatch-pro, marketing, memberships, calls & forms, tasks, payroll, inventory, opportunities, and reporting — plus 6 cross-domain composites and one admin-only raw API gateway.
• Bring your own credentials. No credentials are bundled. The Worker authenticates to ServiceTitan via OAuth 2.0 client-credentials using your ServiceTitan app, scoped to your tenant.
• Write safety by default. State-changing tools use a two-phase dryRun → confirm flow gated by an HMAC confirmation token. A single env var (WRITE_GATE=off) disables it; MCP_LOCKDOWN=true forces the server fully read-only.
• MCP tool annotations (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) are emitted for every tool so clients can reason about effects.
• Built-in observability. Every call is audited to a Cloudflare D1 database (audit log + error log), with optional Analytics Engine metrics and admin inspection routes.
• Per-endpoint-family rate limiting via a Durable Object, protecting your ServiceTitan API quota.
• Inbound auth with a shared X-Sync-Key header or an optional signed JWT.
• Runs at the edge on Cloudflare Workers with per-request MCP server isolation, built on the Cloudflare Agents SDK (createMcpHandler) and the official @modelcontextprotocol/sdk (McpServer).

---

Architecture

  ┌─────────────┐   Streamable HTTP    ┌────────────────────────────┐
  │ MCP client  │  POST /mcp           │   servicetitan-mcp          │
  │ (Claude,    │ ───────────────────► │   (Cloudflare Worker)       │
  │  agents,    │   X-Sync-Key / JWT   │                             │
  │  scripts)   │ ◄─────────────────── │  • createMcpHandler         │
  └─────────────┘                      │  • 76 tools + annotations   │
                                       │  • write-gate (dryRun/HMAC) │
                                       └──────────┬──────────────────┘
                                                  │
                 ┌────────────────────────────────┼────────────────────────────┐
                 ▼                                 ▼                            ▼
        ┌──────────────────┐          ┌──────────────────────┐     ┌────────────────────┐
        │ ServiceTitan API │          │ D1 (your account)    │     │ Durable Object     │
        │ OAuth 2.0        │          │ audit_log / error_log│     │ per-endpoint-family│
        │ client-creds     │          │ + read cache         │     │ rate limiter       │
        └──────────────────┘          └──────────────────────┘     └────────────────────┘

Each MCP request gets an isolated McpServer instance. Read tools hit the ServiceTitan API (with optional caching); write tools route through the write-gate; every invocation is recorded to your own D1 database and, optionally, Analytics Engine.

---

Prerequisites

1. A ServiceTitan app. From the ServiceTitan developer portal, create an app and obtain:

   • a Client ID and Client Secret (OAuth 2.0 client-credentials),
   • an App Key,
   • your Tenant ID.

   Scope the app to only the API areas you intend to use (least privilege).

2. A Cloudflare account with Workers enabled, plus wrangler installed and authenticated.

3. Node.js 18+ and npm.

You provision your own Cloudflare D1 database and Durable Object bindings — see wrangler.toml for the binding names and replace the placeholder resource IDs with your own.

---

Quick start

# 1. Clone and install
git clone <your-fork-url> servicetitan-mcp
cd servicetitan-mcp
npm install

# 2. Set your ServiceTitan + inbound-auth secrets (never commit these)
wrangler secret put ST_CLIENT_ID
wrangler secret put ST_CLIENT_SECRET
wrangler secret put ST_APP_KEY
wrangler secret put MCP_SYNC_KEY

# 3. Edit wrangler.toml:
#    - set ST_TENANT_ID under [vars]
#    - replace the placeholder D1 database_id / DO bindings with your own

# 4. Run the test suite and type-check
npm test
npm run typecheck

# 5. Deploy
wrangler deploy

After deploy, confirm the Worker is live:

curl https://<your-worker>.workers.dev/health

Optional secrets — set only if you use the corresponding feature:

wrangler secret put JWT_SECRET          # enable signed-JWT inbound auth
wrangler secret put ST_WEBHOOK_SECRET   # enable HMAC-verified ServiceTitan webhook ingest

---

Registering with an MCP client

Point any Streamable-HTTP MCP client at https://<your-worker>/mcp and send your sync key in the X-Sync-Key header.

For Claude (in ~/.claude.json):

{
  "mcpServers": {
    "servicetitan": {
      "type": "http",
      "url": "https://<your-worker>.workers.dev/mcp",
      "headers": {
        "X-Sync-Key": "<your MCP_SYNC_KEY value>"
      }
    }
  }
}

If you enabled JWT_SECRET, you may instead send Authorization: Bearer <signed-JWT>.

---

Tool catalog

76 tools grouped by ServiceTitan domain. Tools marked write mutate state and pass through the write-gate (dryRun → confirm); everything else is read-only. st_call is admin-only.

CRM & customers

Tool	Purpose	Type
find_customer	Search customers by name, phone, or email	read
get_customer	Get a customer by ID	read
st_get_customer	Get a customer by ID (thin wrapper)	read
st_list_customers	List / search customers	read
get_customer_locations	List a customer's service locations	read
list_customer_jobs	List a customer's jobs	read
get_customer_membership	Get a customer's memberships	read
add_customer_note	Append a note to a customer record	write

Jobs & appointments

Tool	Purpose	Type
get_job	Get a job by ID	read
st_list_jobs	List / search jobs	read
list_jobs_today	List jobs scheduled for today	read
get_job_appointments	List appointments for a job	read
st_list_appointments	List / search appointments	read
jobs_hold_reasons_list	List configured job hold reasons	read
book_job	Book a new job	write
reschedule_appointment	Reschedule an appointment	write
hold_appointment	Place an appointment on hold	write
assign_technicians	Assign technicians to an appointment	write
add_job_note	Append a note to a job	write

Pricebook

Tool	Purpose	Type
search_pricebook_all	Search across services, materials, and equipment	read
search_pricebook_services	Search pricebook services	read
search_materials	Search pricebook materials	read
get_service_details	Get full details for a service	read
get_configurable_equipment_children	List child variations of configurable equipment	read
list_service_categories	List pricebook service categories	read
st_get_pricebook	Generic pricebook fetch	read
st_create_service	Create a pricebook service	write
st_patch_service	Update a pricebook service	write
st_create_material	Create a pricebook material	write
st_patch_material	Update a pricebook material	write

Invoicing

Tool	Purpose	Type
get_invoice	Get an invoice with line items and totals	read
list_invoices_job	List invoices for a job	read
get_invoice_balance	Get an invoice's outstanding balance	read
list_unpaid_invoices	List invoices with an outstanding balance	read

Estimates

Tool	Purpose	Type
get_estimate	Get an estimate with line items and status	read
list_estimates_job	List estimates for a job	read
sell_estimate	Mark an estimate sold	write
unsell_estimate	Revert a sold estimate to open	write
dismiss_estimate	Dismiss an estimate	write

Dispatch

Tool	Purpose	Type
get_capacity	Get dispatch capacity for business units over a range	read
st_get_capacity_slots	Discover bookable capacity slots	read
list_technicians_available	List technicians available on a date	read
get_technician_shifts	Get a technician's scheduled shifts	read
list_non_job_events	List non-job dispatch events (time-off, training)	read

Dispatch Pro

Tool	Purpose	Type
dispatch_pro_utilization_list	List technician utilization metrics	read
dispatch_pro_ratio_list	List dispatch ratio metrics	read
dispatch_pro_alerts_list	List dispatch alerts	read

Marketing

Tool	Purpose	Type
list_campaigns	List marketing campaigns	read
get_campaign_performance	Get campaign performance metrics	read
create_call_with_campaign	Create a call record attributed to a campaign	write

Memberships

Tool	Purpose	Type
list_memberships_active	List active memberships	read
list_memberships_expiring	List memberships expiring within N days	read
create_recurring_service	Create a recurring service under a membership	write

Calls & forms

Tool	Purpose	Type
get_call	Get a telecom call record	read
get_form_submission	Get a form submission record	read

Tasks

Tool	Purpose	Type
list_open_tasks	List open (incomplete) tasks	read
create_task	Create a task	write

Payroll

Tool	Purpose	Type
payroll_payrolls_list	List payrolls	read
payroll_job_timesheets_list	List job timesheets	read
payroll_non_job_timesheets_list	List non-job timesheets	read
payroll_location_rates_list	List location pay rates	read
payroll_settings_get	Get payroll settings	read

Inventory

Tool	Purpose	Type
inventory_vendors_list	List inventory vendors	read
inventory_warehouses_list	List warehouses	read
inventory_receipts_list	List inventory receipts	read
inventory_transfers_list	List inventory transfers	read

Opportunities

Tool	Purpose	Type
opportunities_list	List opportunities	read
opportunity_get	Get an opportunity by ID	read

Reporting

Tool	Purpose	Type
st_run_report	Run a ServiceTitan report and return rows	read

Composites (cross-domain)

Tool	Purpose	Type
customer_snapshot	Full customer view: details, locations, jobs, memberships, estimates, invoices in one call	read
margin_audit	Margin analysis across jobs	read
job_cost_actuals	Actual job costs (labor + materials)	read
membership_value_leaderboard	Rank customers / memberships by value	read
dispatch_override_audit	Audit manual dispatch overrides	read
open_opportunities_feed	Feed of open opportunities	read

Admin

Tool	Purpose	Type
st_call	Raw ServiceTitan API gateway (admin-only). GET reads; non-GET passes through the write-gate.	write (admin)

---

Write safety

State-changing tools never mutate ServiceTitan in a single shot. They follow a two-phase flow:

1. dryRun (default). The tool validates inputs, builds the exact request it would send, and returns a preview plus a short-lived HMAC confirmation token. Nothing is written.
2. Confirm. Call the tool again with dryRun: false and the returned token. The server verifies the token (HMAC over the request shape, time-bounded) and only then issues the write.

This makes accidental or hallucinated writes impossible without an explicit, verifiable second step.

• The write-gate is on by default. Set WRITE_GATE=off (var) to disable the two-phase flow.
• Set MCP_LOCKDOWN=true (var) to force the server fully read-only — every write tool and the admin gateway are stripped from the catalog regardless of WRITE_GATE.

Every tool also advertises MCP annotations so clients can pre-filter destructive operations:

Annotation	Meaning
readOnlyHint	Tool performs no writes
destructiveHint	Tool may make irreversible changes
idempotentHint	Repeated identical calls have no extra effect
openWorldHint	Tool reaches an external system (always true here — the ServiceTitan API)

---

Auth & roles

Inbound (client → Worker): every POST /mcp request must present either

• an X-Sync-Key header matching the MCP_SYNC_KEY secret, or
• an Authorization: Bearer <JWT> signed with the optional JWT_SECRET.

Requests without valid credentials are rejected before any tool runs.

Roles determine which slice of the catalog a caller sees:

Role	Catalog
default	All tools except admin-only (st_call)
admin	Full catalog including st_call
lockdown	Read-only tools only (forced when MCP_LOCKDOWN=true)

Outbound (Worker → ServiceTitan): OAuth 2.0 client-credentials using your ST_CLIENT_ID / ST_CLIENT_SECRET / ST_APP_KEY against your ST_TENANT_ID. Tokens are obtained and refreshed by the Worker; no ServiceTitan credentials ever leave your infrastructure.

---

Observability & admin endpoints

All admin routes require the X-Sync-Key header.

Route	Purpose
GET /health	Liveness probe + tool inventory
GET /admin/roles	Effective role / catalog resolution
GET /admin/metrics	Tool-call summary from the audit log
GET /admin/health/audit	Last-activity probe (detect telemetry silence)
GET /admin/endpoints	Inventory of ServiceTitan endpoints each tool maps to
GET /admin/endpoints/coverage	Pass/fail gate on endpoint-descriptor coverage
POST /webhooks/st	Optional HMAC-verified ServiceTitan webhook ingest (requires ST_WEBHOOK_SECRET)

Every tool call is written to your D1 audit_log (and error_log on failure). If you bind an Analytics Engine dataset, per-call metrics are emitted there as well.

---

Configuration

Secrets (wrangler secret put)

Secret	Required	Purpose
ST_CLIENT_ID	yes	ServiceTitan OAuth client ID
ST_CLIENT_SECRET	yes	ServiceTitan OAuth client secret
ST_APP_KEY	yes	ServiceTitan app key
MCP_SYNC_KEY	yes	Inbound shared key clients send as X-Sync-Key
JWT_SECRET	no	Enables signed-JWT inbound auth
ST_WEBHOOK_SECRET	no	HMAC secret for POST /webhooks/st

Vars (wrangler.toml)

Var	Default	Purpose
ST_TENANT_ID	—	Your ServiceTitan tenant ID
ST_ENV	production	ServiceTitan environment: production or integration
MCP_SERVICE_VERSION	—	Version string reported by /health
WRITE_GATE	on	Set to off to disable the two-phase write flow
MCP_LOCKDOWN	false	Set to true to force read-only mode

---

Security

See SECURITY.md for the threat model, hardening guidance, supported versions, and how to report a vulnerability.

Contributing

Pull requests are welcome. See CONTRIBUTING.md for setup, tests, and how to add a tool.

License

MIT.

Trademark

See TRADEMARK.md. This project is an independent, unofficial connector and is not affiliated with or endorsed by ServiceTitan, Inc.