Genpark Live Chat Triage Skill
FreeNot checkedGenPark AI Skill - Triage customer chat messages by intent urgency and sentiment, route to the right team and suggest instant responses
About
GenPark AI Skill - Triage customer chat messages by intent urgency and sentiment, route to the right team and suggest instant responses
README
GenPark AI Agent Skill -- Triage customer chat messages by intent, urgency, and sentiment. Route to the right team and suggest instant responses.
Features
- 9 intent categories: order status, return/refund, billing, product question, complaint, compliment, account, discount, general
- 4 urgency levels: critical / high / medium / low
- Sentiment detection: negative / neutral / positive
- Team routing with fallback to available teams
- Escalation logic: VIP, repeat contacts, critical urgency
- Pre-built response templates per intent
- Batch triage with urgency-sorted output
Quick Start
from client import LiveChatTriageClient
client = LiveChatTriageClient()
result = client.triage(
message="My order never arrived and I want a refund!",
customer_context={"past_tickets": 2},
)
print(f"Intent: {result['intent']} | Urgency: {result['urgency']} | Escalate: {result['escalate']}")
print(result["suggested_response"])
Installation
python example_usage.py # No external dependencies
Built by GenPark | alphaparkinc
Installing Genpark Live Chat Triage Skill
This server has no published package — it is built from source. Open the repository and follow its README.
▸ github.com/alphaparkinc/genpark-live-chat-triage-skillFAQ
Is Genpark Live Chat Triage Skill MCP free?
Yes, Genpark Live Chat Triage Skill MCP is free — one-click install via Unyly at no cost.
Does Genpark Live Chat Triage Skill need an API key?
No, Genpark Live Chat Triage Skill runs without API keys or environment variables.
Is Genpark Live Chat Triage Skill hosted or self-hosted?
Self-hosted: the server runs locally on your machine via the install command above.
How do I install Genpark Live Chat Triage Skill in Claude Desktop, Claude Code or Cursor?
Open Genpark Live Chat Triage Skill on unyly.org, pick your client tab (Claude Desktop, Claude Code, Cursor) and press Install — the config is generated automatically, no JSON editing.
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