Request Tracker CrunchTools

A secure MCP (Model Context Protocol) server for Request Tracker (RT) ticket management.

Features

• Secure Credential Handling: Passwords stored as SecretStr, never logged
• Full Ticket Management: Search, view, create, update, and resolve tickets
• Time Tracking: Track time worked on tickets
• Workflow Automation: Pre-built workflows like checklist completion
• Cross-Platform: Works on Linux, macOS, and Windows

Installation

Option 1: Using uvx (Recommended)

uvx mcp-request-tracker-crunchtools

Option 2: Using pip

pip install mcp-request-tracker-crunchtools

Option 3: Using Container

podman run -e RT_URL=... -e RT_USER=... -e RT_PASS=... quay.io/crunchtools/mcp-request-tracker

Configuration

Set the following environment variables:

Variable	Required	Description
RT_URL	Yes	Base URL of your RT server
RT_USER	Yes	RT username
RT_PASS	Yes	RT password
RT_HTTP_USER	No	HTTP Basic Auth username
RT_HTTP_PASS	No	HTTP Basic Auth password

Usage with Claude Code

Using uvx

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- uvx mcp-request-tracker-crunchtools

Using Container

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- podman run -i --rm -e RT_URL -e RT_USER -e RT_PASS quay.io/crunchtools/mcp-request-tracker

Available Tools

Search and View

• search_tickets - Search tickets using RT query syntax
• get_ticket - Get ticket details
• get_ticket_history - Get ticket history/changelog
• get_my_open_tickets - Get open tickets for a user
• get_new_tickets - Get new/unassigned tickets

Update Tickets

• set_ticket_owner - Set ticket owner
• set_ticket_status - Set ticket status
• open_ticket - Open a ticket
• resolve_ticket - Resolve/close a ticket
• take_ticket - Take ownership and open

Time Tracking

• set_time_worked - Set total time worked
• add_time_worked - Add time to existing time

Communication

• add_ticket_comment - Add private comment (not visible to requestor)
• reply_to_ticket - Add correspondence (visible to requestor)

Creation

• create_ticket - Create a new ticket

Workflows

• complete_weekly_checklist - Complete a weekly checklist ticket with results

RT Query Syntax Examples

Status = 'new'
Status = 'open' AND Owner = 'scott'
Subject LIKE 'checklist'
Queue = 'Professional'
Created > '2025-01-01'
Owner = 'Nobody'

Security

This server is built with security in mind:

• SecretStr: Passwords are stored using Pydantic's SecretStr to prevent accidental logging
• Error Sanitization: Credentials are scrubbed from all error messages
• No Filesystem Access: The server never reads or writes files
• No Shell Execution: No subprocess or shell commands
• Minimal Dependencies: Only essential packages to reduce attack surface
• Automated CVE Scanning: Weekly security scans via GitHub Actions
• Container Security: Built on Hummingbird images with minimal CVE count

See SECURITY.md for the full security design document.

Development

# Clone the repository
git clone https://github.com/crunchtools/mcp-request-tracker.git
cd mcp-request-tracker

# Install dependencies
uv sync --all-extras

# Run tests
uv run pytest

# Lint
uv run ruff check src tests

# Type check
uv run mypy src

License

This project is licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). See LICENSE for details.