Zendesk Server For Heroku

A Model Context Protocol (MCP) server for Zendesk Support integration.

Deploy to Heroku

Features

• Ticket Management - Get, create, update tickets
• Comments - Add public replies and internal notes
• Filtering - Filter by status, priority, and more
• Heroku Native - Designed for Heroku deployment with MCP process support

Available Tools

Tool	Description
get_tickets	List tickets with filtering and pagination
get_ticket	Get ticket details by ID
get_ticket_comments	Get all comments on a ticket
create_ticket	Create a new support ticket
create_ticket_comment	Add a comment to a ticket
update_ticket	Update ticket status, priority, etc.

Deployment

One-Click Deploy

Click the "Deploy to Heroku" button above.

Configure Credentials

heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set [email protected]
heroku config:set ZENDESK_API_TOKEN=your-api-token

Get your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.

Register with Heroku AI

heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcp

Usage

response = client.chat.completions.create(
    model=os.getenv("INFERENCE_MODEL_ID"),
    messages=[
        {"role": "user", "content": "Find all urgent tickets opened today"}
    ],
    extra_body={
        "heroku": {
            "mcp_servers": ["mcp-zendesk"]
        }
    }
)

License

MIT