Customer Support Triage (Gmail + Notion + Slack)
Most support tickets are repeats. Claude can answer ~60% instantly from your knowledge base and escalate the rest with context.
MCPs in this workflow
Gmail MCP
Read support inbox
Notion MCP
Search known-issue KB
Slack MCP
Escalate to humans
Steps
- 01New email arrives in support@
- 02Claude searches Notion KB for matching issue
- 03If KB match: draft response with reference to KB article
- 04If no match: Slack ping with full context to support team
▸ outcome
60% of tickets answered in 5 minutes vs 4 hours.
Build it yourself
All MCPs in this recipe are in the Unyly catalog. Open and install the ones you need in a couple clicks.
Open catalogMore workflows
▸ workflow
Automate Pull Request Review with Claude (GitHub + Slack + Linear)
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Auto-Generate Daily Standup (GitHub + Linear + Slack)
▸ workflow
Auto-Triage Email Inbox (Gmail + Linear + Slack)
▸ workflow
Auto-Prep for Meetings (Calendar + Notion + GitHub)
▸ workflow
Security Incident Response (Sentry + Datadog + Slack + Linear)
▸ workflow
Blog Content Pipeline (Notion + GitHub + Twitter)