Overview

Customer Support AI MCP Server - Support Automation Intelligence Built by MEOK AI Labs | https://meok.ai

Ticket classification, response drafting, sentiment analysis, escalation detection, and FAQ generation.

Tools

Tool	Description
classify_ticket	Classify a support ticket by category, priority, and routing.
draft_response	Draft a customer support response based on ticket category.
analyze_sentiment	Analyze customer message sentiment to gauge satisfaction.
detect_escalation	Detect if a support ticket needs escalation to management.
generate_faq	Generate FAQ entries from common support ticket patterns.

Installation

pip install meok-customer-support-ai-mcp

Usage with Claude Desktop

Add to your Claude Desktop MCP config (claude_desktop_config.json):

{
  "mcpServers": {
    "customer-support-ai": {
      "command": "python",
      "args": ["-m", "meok_customer_support_ai_mcp.server"]
    }
  }
}

Usage with FastMCP

from mcp.server.fastmcp import FastMCP

# This server exposes 5 tool(s) via MCP
# See server.py for full implementation

License

MIT © MEOK AI Labs