Syncro

A Model Context Protocol (MCP) server for Syncro MSP, implementing a decision tree architecture for efficient tool navigation.

One-Click Deployment

Deploy to DO

Deploy to Cloudflare Workers

Operator note — GitHub Packages authentication (required for one-click deploys). This server depends on the private @wyre-technology/node-syncro SDK, which is hosted on GitHub Packages. GitHub Packages requires an authentication token on every install (no anonymous reads, even for public packages), so the cloud builders fail during npm install with 401 Unauthorized unless you supply a token. Create a GitHub Personal Access Token with the read:packages scope and provide it to the builder:

• Cloudflare Workers — set a build/environment variable named NODE_AUTH_TOKEN to your PAT.
• DigitalOcean App Platform — set a build-time secret named GITHUB_TOKEN to your PAT.

For local npm install, run export NODE_AUTH_TOKEN=$(gh auth token) first.

Features

• Decision Tree Architecture: Tools are organized by domain and loaded lazily
• Domain Navigation: Navigate between customers, tickets, assets, contacts, and invoices
• Lazy Loading: Domain handlers and the Syncro client are loaded on-demand
• Full Syncro API Coverage: Access to key Syncro MSP functionality
• Interactive Ticket Card (MCP Apps): syncro_tickets_get renders as an interactive card in MCP Apps hosts (Claude Desktop/web) with an in-card "Add comment" round-trip via syncro_tickets_add_comment (internal-only by default); plain-JSON behavior is unchanged in other hosts. The card is neutral by default, brandable via window.__BRAND__ injection or MCP_BRAND_* env vars (MCP_BRAND_NAME, MCP_BRAND_LOGO_URL, MCP_BRAND_PRIMARY_COLOR, MCP_BRAND_ACCENT_COLOR, MCP_BRAND_BG, MCP_BRAND_TEXT) — no rebuild needed.

Installation

WYRE MCP servers are distributed via OCI/GHCR images and (where available) MCPB bundles. The npm package @wyre-technology/syncro-mcp is also published to GitHub Packages (npm.pkg.github.com); installing it requires an authenticated .npmrc with read:packages scope (run export NODE_AUTH_TOKEN=$(gh auth token) locally).

Option 1: WYRE MCP Gateway (Recommended)

Use the hosted gateway at mcp.wyre.ai — paste your Syncro API key into the gateway UI and you're done.

{
  "mcpServers": {
    "syncro": {
      "type": "http",
      "url": "https://mcp.wyre.ai/v1/syncro/mcp",
      "headers": {
        "X-Syncro-Api-Key": "${SYNCRO_API_KEY}"
      }
    }
  }
}

Option 2: Claude Code CLI (run from GitHub)

claude mcp add syncro \
  -e SYNCRO_API_KEY=your-api-key \
  -e SYNCRO_SUBDOMAIN=your-subdomain \
  -- npx -y github:wyre-technology/syncro-mcp

Option 3: Docker (GHCR)

docker run --rm \
  -e SYNCRO_API_KEY=your-api-key \
  -e SYNCRO_SUBDOMAIN=your-subdomain \
  ghcr.io/wyre-technology/syncro-mcp:latest

Option 4: From Source

git clone https://github.com/wyre-technology/syncro-mcp.git
cd syncro-mcp
npm ci
npm run build
node dist/index.js

Configuration

Set the following environment variables:

Variable	Required	Description
SYNCRO_API_KEY	Yes	Your Syncro API key
SYNCRO_SUBDOMAIN	No	Your Syncro subdomain (if applicable)

Getting Your API Key

1. Log in to your Syncro MSP account
2. Navigate to Settings > API Tokens
3. Generate a new API token with appropriate permissions

Architecture

Decision Tree Navigation

The server uses a hierarchical approach to tool discovery:

1. Initial State: Only navigation and status tools are exposed
2. After Navigation: Domain-specific tools become available
3. Back Navigation: Return to the main menu to switch domains

This reduces cognitive load and improves LLM tool selection accuracy.

Available Domains

Domain	Description	Tools
customers	Manage customer accounts	list, get, create, search
tickets	Manage support tickets	list, get, create, update, add_comment
assets	Manage configuration items	list, get, search
contacts	Manage customer contacts	list, get, create
invoices	View and manage billing	list, get, create, email

Tools Reference

Navigation Tools

syncro_navigate

Navigate to a domain to access its tools.

{
  "domain": "customers" | "tickets" | "assets" | "contacts" | "invoices"
}

syncro_back

Return to the main menu from any domain.

syncro_status

Show current navigation state and credential status.

Customers Domain

syncro_customers_list

List customers with optional filters.

{
  "query": "search term",
  "business_name": "Company Inc",
  "email": "[email protected]",
  "include_disabled": false,
  "page": 1,
  "per_page": 25
}

syncro_customers_get

Get a specific customer by ID.

{
  "customer_id": 123
}

syncro_customers_create

Create a new customer.

{
  "business_name": "Acme Corp",
  "firstname": "John",
  "lastname": "Doe",
  "email": "[email protected]"
}

syncro_customers_search

Search customers by query string.

{
  "query": "acme",
  "limit": 25
}

Tickets Domain

syncro_tickets_list

List tickets with optional filters.

{
  "customer_id": 123,
  "status": "Open",
  "user_id": 456,
  "resolved": false
}

syncro_tickets_get

Get a specific ticket by ID.

{
  "ticket_id": 789
}

syncro_tickets_create

Create a new ticket.

{
  "customer_id": 123,
  "subject": "Network Issue",
  "problem_type": "Network",
  "comment_body": "Initial description"
}

syncro_tickets_update

Update an existing ticket.

{
  "ticket_id": 789,
  "status": "Resolved",
  "user_id": 456
}

syncro_tickets_add_comment

Add a comment to a ticket.

{
  "ticket_id": 789,
  "body": "Comment text",
  "hidden": false
}

Assets Domain

syncro_assets_list

List assets with optional filters.

{
  "customer_id": 123,
  "asset_type": "Desktop"
}

syncro_assets_get

Get a specific asset by ID.

{
  "asset_id": 456
}

syncro_assets_search

Search assets by query or serial number.

{
  "query": "workstation",
  "asset_serial": "SN12345"
}

Contacts Domain

syncro_contacts_list

List contacts with optional filters.

{
  "customer_id": 123,
  "query": "john"
}

syncro_contacts_get

Get a specific contact by ID.

{
  "contact_id": 789
}

syncro_contacts_create

Create a new contact.

{
  "customer_id": 123,
  "name": "Jane Smith",
  "email": "[email protected]"
}

Invoices Domain

syncro_invoices_list

List invoices with optional filters.

{
  "customer_id": 123,
  "status": "sent",
  "since_date": "2024-01-01"
}

syncro_invoices_get

Get a specific invoice by ID.

{
  "invoice_id": 456
}

syncro_invoices_create

Create a new invoice.

{
  "customer_id": 123,
  "due_date": "2024-02-01"
}

syncro_invoices_email

Email an invoice to the customer.

{
  "invoice_id": 456,
  "subject": "Your Invoice"
}

Rate Limiting

Syncro API has a rate limit of 180 requests per minute. The underlying @wyre-technology/node-syncro library handles rate limiting automatically.

Development

# Install dependencies. The @wyre-technology/node-syncro SDK lives on GitHub
# Packages, so authenticate first:
export NODE_AUTH_TOKEN=$(gh auth token)
npm install

# Build
npm run build

# Run in development
npm run dev

# Type check
npm run typecheck

# Lint
npm run lint

License

Apache-2.0